SHIPPING- RETURN- EXCHANGE- REFUND POLICY

Thank you for shopping at Bead Dynasty Supplies Incorporated.  This policy
governs all returns and exchanges of Bead Dynasty Supplies Inc.
(“bead-dynasty-supplies.com”) (as defined below).

 

If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return, Exchange and Refund Policy.  Bead Dynasty Supplies reserves the right to modify this Return, Exchange and Refund Policy in whole or in part at anytime at its sole direction.

Definitions
For the purposes of this Return, Exchange and Refund Policy we establish the following definitions:
● “Products” means all products and services sold at bead-dynasty-supplies.com.
● “Customer” means end user customers that purchase directly from retailers,
distributors or wholesalers.
● “Company” (referred to as either "the Company," "We," "Us," or "Our" in this
Agreement) refers to Bead Dynasty Supplies Incorporated, 3075 14th Ave, Unit 1, Markham, ON, L3R 0G9, Canada.
● “Orders” refers to your request(s) to purchase a product from us.
● “Website” refers to Bead Dynasty Supplies Incorporated, accessible at
bead-dynasty-supplies.com.
● “You” refers to the individual using our service, or the company, or legal entity on
whose behalf such an individual is using the service, as applicable.

What’s Bead Dynasty Supplies Inc. Return, Exchange and Refund Policy?
Please follow the return, exchange and refund processes below to proceed with your
claim.

Return Policy
● To initiate a return request, please email us at beaddynasty@gmail.com as
pre-authorized returns that meet the return policy criteria will need to be shipped
to Bead Dynasty Supplies Inc., 3075 14th Ave, Unit 1, Markham, Ontario, L3R 0G9, Canada.
● We have a 7 day return policy for your return request that commences from the
time you have received your item or had it delivered to you.
● The return of a purchase must meet the following requirements prior to being
accepted back:  The return request must be pre-authorized and received prior to
the end of the 7 day return policy period.  The purchased item(s) must be in the
same condition that you have received it: undamaged, unworn, unused,
unmodified, with original tags, bindings and / or packaging.  You will also need to
provide the receipt or proof of purchase for the order.
● Clearance, sale, custom orders, special orders, and cut chain products are final
sales.  These items are non-refundable and non-exchangeable.
● Only when your return request has been confirmed and pre-authorized, please
ship back the item(s).  **Please Note**:  The customer will be solely responsible for
the full cost of the return shipping and tracking (if applicable).  We cannot be held
responsible for items damaged or lost in transit, so please make sure you ask the
shipping company for the proper tracking information when shipping your item(s)
for return.  Returns sent back to us without a pre-authorization or confirmation
within a return request will not be accepted.
● Please be aware that if your country of residence is not Canada, the shipping or
receiving of your goods may experience delays.
● Once the return is within our possession and processed, we will refund you the
amount for the returned item(s) to the same original method of payment used
within 10 business days.  Please note that it can take some time for your financial
institution to process and post the refund.
● Please feel free to contact us for any questions at beaddynasty@gmail.com
 

Damages & Issues
If your purchase is received with defects, damage or issues, please follow the process
for us to evaluate and resolve the issue.
● Upon receiving your order, please examine the item(s) and contact us
immediately through email to notify us if the products appear to be damaged,
defective, have issues or if you have an error with the received order.
● Please send us clear pictures attached to the email to show the product(s) and
the area of the damage, defect or issue.  Once we have received and examined
the detailed information, we will provide the next steps to attain a resolution for
you.
● If you would like to return the item, please follow the steps under the return
policy.
● If you would like to exchange the item, we can arrange an in-store exchange or
once we receive the returned unsatisfactory item(s), we can arrange for the
replacement product to be re-shipped.
● To follow-up on the status of your exchange or for any other questions or
inquiries, please contact us at: beaddynasty@gmail.com
 

Exchanges
Please note we only offer exchanges in-store.  If you would like to exchange your
item(s), we request you process this transaction within 7 days of purchase.